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Travel Smarter, Not Harder.

Before you book your service please read the policy

We know plans can change, so we’ve designed a cancellation policy that’s flexible for our customers and supports our VIP staff and drivers. We won’t charge cancellation fees (and any applicable ride-related expenses), if you cancel up to 48 hours before the arrival or departure from Israel .

If your credit card has been charged, your credit card account will automatically be refunded. This will take a few business days. Refundable cancellations must be made 48 hours before the arrival / departure from Israel.

terms and conditions of service provided by order list that we sent to the customer to sign and resend it to us after he confirmed the service on the order list and he accepted the terms was provided at the order list.

if passengers dont show on meeting time at airport before service provided like written on the order list , our company wont be responsible to provide the service at all.

Each signature on the order constitutes an agreement for the provision of the services by our company, with the exception of cancellation of an order more than 48 hours before the provision of the service. The customer cannot come and demand a credit/cancellation of an order within 48 hours before the service is provided.
Up to 48 hours only and no later, from the provision of the service, the order can be canceled.

When the customer signs the service order from our company, he will be obliged by the order conditions, such as: the time of the service meeting at the airport, to provide our company with a passport and a credit card.

After signing the order, the customer will not be able to make a claim or demand from our company within 48 hours from the provision of the service, his signing of the order constitutes an agreement for the provision of the service.

A customer who asked a third party to order the service on his behalf and provided our company with a passport and credit card of the recipient of the service constitutes an agreement for the provision of the service and will not be able to cancel the service within 48 hours of the provision of the service

Any signed order for the provision of a service and the customer did not arrive to receive the service will be considered a full service and will be charged for the full service

If the customer requested a service from our company and was unable to sign for reasons that physically do not allow him to sign the order, he can confirm this through a WhatsApp message saying that he approves the service and/or a message he writes in an email that he approves the provision of the service and then he will provide a passport and credit card and this constitutes confirmation from the customer for the service he requested and will not be able to come up with claims in the future to deny the non-provision of the service.

When addressing a situation where a customer requests a refund due to perceived low service quality, it's important to approach the matter with empathy and professionalism. Here's an example of how you can address the issue in your website policy:

At Platinum Airport VIP service, we strive to provide the highest quality of service to our valued customers. We take customer satisfaction seriously and aim to address any concerns promptly and fairly. However, it's essential to clarify our policy regarding service quality-related refund requests.

While we make every effort to ensure an exceptional experience for all our customers, the subjective nature of service quality can sometimes lead to differing perceptions. We understand that individual expectations may vary, and personal preferences can influence one's perception of quality.

As such, we kindly request our customers to consider the following points when assessing service quality:

Subjectivity: Service quality can be subjective and influenced by personal preferences, expectations, and circumstances. We strive to deliver a consistent and exceptional service, but individual experiences may vary.
Clear Communication: We encourage customers to communicate any concerns or issues they encounter during their service experience. Our dedicated customer support team is available to address queries, provide assistance, and resolve any genuine issues promptly.
Improvement and Feedback: Customer feedback is invaluable to us. We appreciate constructive criticism and take it as an opportunity to continually improve our services. If you have suggestions or specific areas where you feel we can enhance our offerings, please do not hesitate to share your thoughts with us.
Refund Eligibility: While we genuinely want our customers to be satisfied, refund requests based solely on subjective service quality may not be eligible for consideration. We diligently strive to provide transparency in our offerings and communicate their details upfront to manage expectations.
We assure you that we adhere to industry standards and regulations, and we continuously evaluate and enhance our services based on customer feedback and market trends. We remain committed to delivering the best experience possible within the scope of our services.

Should you have any concerns or require further assistance, please reach out to our customer support team, who will be more than happy to assist you.

At Platinum Airport VIP service we understand that unexpected situations can arise during travel, and we strive to assist our customers to the best of our abilities. However, it is important to clarify our policy regarding refund requests in cases where customers are unable to leave the country due to passport control issues.

Passport Control Responsibility: While we offer comprehensive travel services, it is essential to note that we do not have control over the decisions made by immigration authorities or passport control at the destination country. The processes and requirements of passport control are the sole responsibility of the respective authorities.
Pre-Travel Documentation: We strongly advise our customers to ensure they possess all necessary travel documentation, including valid passports, visas, and any additional requirements specific to their destination. It is the customer's responsibility to verify and comply with the entry requirements of the country they intend to visit. Non-Refundable Services: In cases where customers are unable to travel due to passport control issues, refunds may not be automatically granted for the services provided. Many aspects of travel arrangements, including transportation, accommodation, and associated costs, are often non-refundable once booked. We recommend reviewing the terms and conditions associated with each service to understand the specific refund and cancellation policies. Our goal is to provide a seamless and enjoyable travel experience, and while we empathize with the challenges faced, we kindly request understanding regarding the limitations we may encounter in situations beyond our control.

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